Auto Repair in Austin, Texas
Auto Repair: We Practice What We Preach
Meaning Over Money
Does it seem as if some businesses are more interested in pennies of profit than you when you walk through their doors? It shouldn’t be that way. Genuine Automotive & Diesel in Austin, Texas, understand that you deserve better. We’re committed to you, and our shop is dedicated to outstanding auto repair–gasoline or diesel-powered–regardless of the make or model you drive. When you’re ready for our ASE-certified technicians to assist you with preventive maintenance services and/or auto repairs, visit us at 13806 Turbine Drive Austin, TX 78728. We couldn’t be easier to reach, just a short drive off Interstate 35 and situated in the “rectangle” between I-35, the MoPac Expressway, and Wells Branch and Scofield Ridge Parkways. We always welcome walk-ins, or you can conveniently schedule an appointment online or by calling (512) 410-2599.
Quality and Value in Auto Services and Repairs
Everything is easier at Genuine Automotive & Diesel. Our shop is conveniently located. Scheduling an appointment is a cinch. Customer care points minimize disruption to your daily life. However, none of these come at the expense of mechanical service. While you get the best possible human experience, your vehicle still gets the absolute best quality and value in auto repairs. Are you seeking preventive maintenance services to keep your automobile running well, prevent untimely repairs, and protect your manufacturer’s warranty? You’ll find them here. We take care of everything from the routine oil change to special service protocols outlined by certain high-end automakers. Does your vehicle require repair? We handle all things mechanical. This ranges from expected routine repairs such as brake pad changes and wheel alignments to remedies that address major problems with your engine, exhaust system, heater/air conditioner, suspension, transmission, electrical components, and more. Are you a fellow business owner who could use some help with fleet services? Welcome! Make us your new hub for everything mechanical for your cars, pick-ups, or service vans.
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Our Customers Say it Best
This is an excellent auto service who are friendly from Becky, Liz and owner Dewayne. But most importantly he is honest telling you what must be done and what you can wait on. He checks everything even those you have t told him about from power steering leaks to oil leaks. I depend on them to keep my van going Thanks for being there. SMP
After having some issues with my vehicle, my truck was initially towed by AAA to an affiliate mechanic who turned out not to be able to work on diesels. After calling the dealerships, I started looking around for diesel mechanics because of a minimum 2-3 week wait time for just the diagnostic. I found Genuine Automotive pretty much by accident, but was impressed initially with how friendly the atmosphere was. Long story short, I was able to get my vehicle into the shop right before New Yearâ… Read More
Absolutely phenomenal customer service. Top to bottom I left a message over the weekend (not during business hours) and Dwayne called me right up. Make sure the car was safe and ready to be worked on when they opened up. Liz and Abbey at the front desk where extremely receptive the whole time. And helped me more than once. Rick, the mechanic who worked on my car, diagnose the problem and even showed me where my problem was. Then went ahead and fixed it up for me. And my 2007 Honda CRV was not… Read More
My truck is actually currently in their shop. Cummins with an injector issue. I’ve already done my homework so I’m confident it will be repaired properly, but I couldn’t wait to wait this review on them. I am absolutely amazed at the service. I am from 1200 mi away and trying to get home. They got my truck right in even though they are extremely busy. Abby worked extremely hard all day tracking down the proper parts. They even gave me a free rental car to take to the hotel. Resealing injector… Read More
Holy. Cow. Never have I ever walked into an automotive shop feeling so welcomed, appreciated and heard! I was having issues with my windshield wipers. They were able to conveniently squeeze me in to take a peek and as long as you have full-coverage insurance, they’re able to provide you a vehicle. As if that wasn’t enough, I walked had communicated that I would be available in a couple of days to stop by and roughly what time I would be arriving. There were two employees in the office whe… Read More
What can I say about Genuine? I have nothing, but praises to give these guys! Let me keep this short and to the point. I brought my Dodge Ram 3500 to their shop with the check wonâ€™ engine light on. Which they explained to me I had 4 different codes. So instead of throwing parts at my truck, they took their time too make sure the correct parts were failing first before replacing them. Even showing me the defective part and why it failed. Explaining to me that replacing the part might not sol… Read More
After taking my car into the dealership and being told it would be six weeks before they could get me in for an appointment, I called Genuine Automotive and Diesel in a panic. They told me they thought they could diagnose the problem and get it fixed. They did! And I was back on the road the same day, without having to wait six weeks. These guys are honest, fairly-priced, and provide outstanding service. Thank you GAD!
One Customer at a Time
vehicle is personal to you and likely crucial to maintaining your lifestyle. Therefore, your auto repair services shouldn’t feel like walking in a cattle herd until you’re funneled through a narrow one-size-fits-all gate. The team at Genuine Automotive & Diesel doesn’t operate from this approach. Our mission is to change the perspective of the automotive industry one customer at a time. We’ll listen to you to determine what you need and how we can help you maintain or repair your transportation. Also, you can expect lots of extras that make your auto repair experience easy. For instance, we provide loaner cars at no charge, complimentary local shuttle service, concierge service (pick-up and drop-off of your vehicle), and financing options. Other perks include a three-year/36,000-mile warranty, free onsite wifi, electronic (text or email) status updates, and after-hours drop-off and pick-up arrangements. Stop by between 8:00 am and 5:00 pm Monday through Friday to see how refreshingly different auto repair can be.